Operations Coordinator – Birtley, Chester-Le-Street
Employer: Birtley Community Pool
Location: DH3 2PA, Chester-le-Street
Salary: £26,754 per annum (NJC Scale 4)
Contract: Full-Time, 37.5 hours per week
Closing Date: Monday 8 December 2025 at 12pm
About Us
Birtley Community Pool is a charity-run aquatic centre passionately committed to providing a welcoming, safe and high-quality environment for swimmers of all ages and abilities. Since reopening in September 2024 following major investment—including new boilers, upgraded pool equipment, a refurbished slide, new inflatable obstacle course, LED lighting and improved security—we’ve seen steady growth in visitors and consistently strong customer feedback (average Google rating: 4.3).
We are now financially stable, thriving, and building an exciting future for our community.
About the Role
We are seeking an enthusiastic, proactive Operations Coordinator to join our growing team. You will help ensure the smooth daily running of the centre, promote excellent customer service, maintain high health and safety standards, and support our staff and volunteers. You will report directly to our Senior Operational Manager.
Key Responsibilities
- Supervise and coordinate leisure attendants, volunteers, and contractors
- Assist with pool plant operation and maintenance
- Conduct regular water quality tests
- Complete opening and closing procedures (early and late shifts)
- Act as designated fire warden and safeguarding officer while on shift
- Deliver excellent customer service and resolve issues promptly
- Conduct staff training sessions and maintain training records
- Manage health & safety compliance and risk assessments
- Oversee daily financial tasks, including end-of-day till reconciliation and memberships
What We’re Looking For
Essential:
- Minimum one year of staff supervision experience
- Minimum one year of building/facilities maintenance experience
- GCSE Maths & English (A–C or equivalent)
- Good IT skills and ability to follow procedures
- Customer-focused with strong issue-resolution skills
- Excellent communication, organisation and problem-solving
- Flexible availability (early mornings, late evenings, weekends)
Desirable:
- RLSS National Pool Lifeguard Qualification (NPLQ)
- Pool Plant Operator Certificate (or willingness to obtain)
- IOSH or equivalent health & safety qualification
- First Aid at Work
- Safeguarding training
- Valid UK driving licence and access to a vehicle
Benefits
- Competitive salary plus early-shift enhancements
- Ongoing training and professional development
- Supportive and friendly team environment
- The opportunity to make a meaningful difference in the local community
Working Hours
37.5 hours per week across five days (Monday–Sunday). Shifts include early starts (05:00 on Fridays / 05:45 Monday–Thursday), late finishes (up to 22:00), and some weekend shifts (from 06:30).
Your shift pattern will be agreed with the Senior Operational Manager, and we will try to consider your preferences.
How to Apply
Please download the application form below and email the completed form to: info @birtleycommunitypool.org.uk
Download Application FormApplications will be reviewed on a rolling basis, and suitable candidates will be invited for interview promptly.
Closing Date: Monday 8 December 2025 at 12pm.