Who We Are

Birtley Community Pool gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Birtley Community Aquatic Centre’s registered office is at Birtley Community Pool, Birtley, Gateshead DH3 2PA and we are a company registered in England and Wales under company number XXXXXX. We are registered on the Information Commissioner’s Office Register; registration number XXXXXX and act as the data controller/data processor when processing your data. Our designated Data Protection Officer/Appointed Person is XXXXXXX who can be contacted at Birtley Community Pool, Birtley, Gateshead DH3 2PA.

Information That We Collect

Birtley Community Pool processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: –

• Name
• Date of Birth
• Home Address
• Personal Email
• Home Telephone Number
• Mobile Telephone Number
• Special Category Data (i.e. health/medical information)

We collect information in the below ways: –

• Online Forms
• In House Forms
• In House Digital Surveys
• Marketing

How We Use Your Personal Data (Legal Basis for Processing)

Birtley Community Pool takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –

We collect your personal data in the performance of a contract or to provide a service.We collect and store your personal data as part of our legal obligation for business accounting and tax purposesWe will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that Birtley Community Pool processes about you and to request information about:

What personal data we hold about youThe purposes of the processingThe categories of personal data concernedThe recipients to whom the personal data has/will be disclosedHow long we intend to store your personal data forIf we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us.

Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.Birtley Community Pool uses a third-party to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

For Memberships we use Ashbourne

We use Ashbourne to do our Direct Debit processing they act in the capacity of a processor on our behalf. The only information we provide them with is your name and bank account details to meet payment requirements.

For online payments and pro rata payments we use Stripe.https://stripe.com/gb/privacy

For more information about Ashbourne, please read their Privacy Notice at: Privacy Policy | Ashbourne Membership Software (ashbourne-memberships.com) 

For swimming lessons we use Swim City, please visit their website to read their Privacy Notice at: Swimming Lessons in the North East – Swim City (swimcitygb.co.uk)

Safeguarding Measures

Birtley Community Pool takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –

• SSL,
• TLS,
• encryptions,
• pseudonymisation,
• restricted access,
• IT authentication,
• firewalls,
• anti-virus/malware etc

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Jesmond Community Leisure does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Birtley Community Pool however, as this information is required for us to provide you with our services/legitimate interests, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

Birtley Community Pool only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Special Categories Data

Owing to the products, services or treatments that we offer, Birtley Community Pool sometimes needs to process sensitive personal information (known as special category data) about you. We use your medical information to ensure our services are suitable for you. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.

Where we rely on your consent for processing special category data, we will obtain your explicit consent through a signature/explicit mechanism. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.

Lodging A Complaint

Birtley Community Pool only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

**ADDRESS & CONTACT**

Get in touch with Birtley Community Pool